Communicating with our team | Very Difficult | Difficult | Neutral | Easy | Very Easy |
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Understanding my rights and options | Very Difficult | Difficult | Neutral | Easy | Very Easy |
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Getting updates about my case | Very Difficult | Difficult | Neutral | Easy | Very Easy |
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Accessing documents or information | Very Difficult | Difficult | Neutral | Easy | Very Easy |
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Getting timely responses to my questions or concerns | Very Difficult | Difficult | Neutral | Easy | Very Easy |
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Feeling confident in the team handling my case | Very Difficult | Difficult | Neutral | Easy | Very Easy |